
Customer-dominant logic
customer-dominant management as a new target in relationship marketing
Autor | |
Quelle | Sonstige Datenquellen |
ISBN | 978-3-658-45351-0 |
Lieferbarkeit | lieferbar |
Katalogisat | Basiskatalogisat |
Verlag | Springer Fachmedien Wiesbaden GmbH |
Erscheinungsdatum | 27.11.2024 |
Beschreibung (Langtext)
This book provides a structured overview of Customer-Dominant Logic and formulates fundamental principles that form the basis for a realignment of customer-oriented corporate management. Customer-Dominant Logic is an innovative marketing logic that consistently places the customer at the center of all business activities. This requires a fundamental shift in perspective, where the integration of the provider with the customer takes precedence over the integration of the customer with the provider.
Based on the principles of Customer-Dominant Logic, the authors present their own and new systematic management approach. They introduce "Customer-Dominant Management," detailing all necessary phases of a management process. Customer-Dominant Management aims to realize both customer and company goals through the establishment of a partnership with value-creating offerings in the customer ecosystem.